Welcome to our Frequently Asked Questions (FAQs) section! We understand that you may have questions about our e-commerce store and the services we provide. This section is designed to provide you with quick and helpful answers to some of the most common inquiries. If you don't find the information you're looking for here, please feel free to reach out to our customer support team, who will be happy to assist you further. Browse through the following FAQs to find answers to your initial queries and get started on your seamless shopping experience.
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Pre-Sale Questions
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or through the designated carrier's tracking system.
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways. The available payment options will be displayed during the checkout process.
If your item arrives damaged, please contact our customer support team immediately. We will assist you in resolving the issue and arranging for a replacement or refund if necessary. Please provide us with photos and any relevant information to expedite the process.
If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be changed or canceled. In such cases, you may need to initiate a return or exchange after receiving the item.
Yes, we offer international shipping to select destinations. However, please note that additional customs duties, taxes, or fees may be applicable upon delivery. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.
We have a flexible return policy. If you are not satisfied with your purchase, you can initiate a return within a specified timeframe (usually within 14 days of receiving the item). Please review our Returns & Refunds policy for detailed instructions on how to initiate a return and receive a refund or exchange.
Once we receive your returned item, we will inspect it and process your refund within a reasonable timeframe. The exact time may vary depending on the payment method used, but we strive to complete the refund process as quickly as possible.
Our customer support team is here to assist you. You can reach us through our contact page on the website or via email. We aim to respond to your inquiries promptly and provide you with the necessary assistance.
