Smart Cat Toys Automatic Rolling Ball

Thank you for choosing ThePrimerch for your online shopping needs. This Shipping Policy outlines important information regarding the shipment of your orders. Please read this policy carefully to understand how your items will be shipped and delivered.

1. Order Processing:

- Once your order is placed and payment is confirmed, our team will begin processing it promptly.

- Orders are typically processed within 1-2 business days, excluding weekends and public holidays.

- Please ensure that your shipping address and contact details are accurate to avoid any delivery issues.

2. Shipping Methods and Delivery:

- We offer various shipping methods, including standard shipping, express shipping, and expedited shipping. The available options will be displayed during the checkout process.

- The estimated delivery timeframes for each shipping method will also be provided during checkout, based on your location and the shipping method selected.

- Please note that delivery times may vary depending on factors beyond our control, such as weather conditions or carrier delays.

3. Shipping Costs:

- We provide free worldwide shipping.

4. Tracking:

- Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.

- You can use the tracking number to monitor the progress of your shipment on our website or through the designated carrier's tracking system.

5. International Shipping:

- We offer international shipping to select destinations. However, please note that additional customs duties, taxes, or fees may be applicable upon delivery. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.

6. Damaged or Lost Packages:

- In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and initiate a claim if necessary.

7. Change of Shipping Address:

- If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate the change if your order has not already been shipped.

Please note that this Shipping Policy is subject to change without prior notice. Any updates or modifications will be communicated on our website. If you have any questions or need further assistance regarding our shipping policy, please reach out to our customer support team.

Thank you for choosing ThePrimerch. We appreciate your business!

At ThePrimerch, we strive to ensure the satisfaction of our customers with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

We have a 14-day return policy, which means you can request a return within 14 days after receiving your item.

To be eligible for a return, your item must be unworn or unused, with tags, and in its original packaging, and it must be in the same condition that you received it. You will also require a receipt or proof of purchase.

To start a return, please email us at support@theprimerch.com. Please keep in mind that returns must be sent to the proposed address provided by us.

If we accept your return, we will send you a return shipping label as well as instructions on how and where to send your package. Items returned to us without first requesting a return will be rejected.

You can always contact us at support@theprimerch.com with any return questions.

Damages and issues

Please check your order upon receiving and notify us immediately if the item is defective, damaged, or if you received the wrong product so that we can investigate and resolve the issue.

Return Shipping

If the return is due to an error on our part (e.g., defective or damaged item), we will cover the return shipping costs.

If the return is due to an error on your part (e.g., change of mind), you will be responsible for the return shipping costs.

Exceptions / non-returnable items

Certain items, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products), cannot be returned. We also do not accept hazardous materials, flammable liquids, or gases as returns. Please contact us if you have any questions or concerns about your particular item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and will let you know whether or not the refund was approved. If you are approved, your original payment method will be automatically refunded within 10 business days. Please keep in mind that it may take some time for your bank or Credit Card Company to process and post your refund. If it has been more than 15 business days since we approved your return, please contact us at support@theprimerch.com.